Teresa K. Silbert
Teresa has over 28 years of broad-based business experience as a management consultant, Chief Information Officer and software designer.
Her expertise is focused in:
- Information systems management
- Systems development and implementation
- Operations management and improvement
- Software design
Teresa’s industry experience encompasses:
- Business and consumer services
- Distribution/wholesale
- Health care
- Insurance
- Manufacturing
- Non-profits
- Retail
- Software
- Utilities
- Transportation/travel
A selection of her distinguished accomplishments:
As Director of Information Services for a newly acquired business, Teresa was responsible for managing day-to-day technology issues, information collection and help desk functions as well as developing a methodology to provide for the timely procurement of customer and sales data from 18 geographically distinct operating units. Implementation of the data collection plan included the conversion of financial and customer account data, the deployment of new operating, financial and communications software as well as the installation of new computer equipment at each operating location.
On an interim basis, she assumed a management oversight role to provide guidance for the information services and billing departments of a company that operated several department stores throughout the Midwest.
Teresa created the application design for one of the first bedside patient charting and quality control systems. Her involvement included many hours of meetings with emergency physicians to understand their needs and to help them codify treatment protocols to be included with the system.
On several occasions she has assumed responsibility for complex data conversions that were critical components of system implementation projects, including a reservation system for a major vacation wholesaler and a CRM system for a consumer service company.
Early in her career, Teresa had the opportunity to participate in the development of the first online functionality developed for Arthur Andersen’s MAC-PAC manufacturing software.
Teresa’s partial client list:
- Abbott Labs
- Ameritech
- Arthur Andersen
- Blue Cross Blue Shield of Illinois
- Caterpillar, Inc.
- Central Grocers
- Gilman Paint (a division of Jones Blair)
- Homart Development Company
- Medical Emergency Service Associates
- Owens Corning
- Sears World Trade
- Spurgeon Mercantile
Meet other client service partners.